Notification of a Report

When the NPDB receives a report, the NPDB processes it as submitted by the reporting entity. The contents of a report are determined by the reporting entity and not by the NPDB. The report format, including all mandatory information, must be completed successfully before a report can be generated. Reporting entities are responsible for the accuracy of the information they report and are required to certify that the report is accurate. After entering the report, the reporting entity receives a Report Verification Document, which instructs the entity to review the information to ensure its accuracy. Only the reporting entity may submit changes or corrections to a report.

When the NPDB processes a report, the NPDB notifies the subject of the report. The notification provides instructions for obtaining an official copy of the report through the Report Response Service on the NPDB website.

Even though the subject of a report may not change the content of the report with which the subject disagrees, the subject may add a statement to the report or dispute the report.

Reviewing a Report

The subject of a report submitted to the NPDB should review the report for accuracy, including the description of the reported event and identifiers such as name, date of birth, current address, etc.

If the report contains information that inaccurately identifies the subject of the report (e.g., date of birth, state license number), the subject of the report should contact the reporting entity, identified in Section A of the report, and request that the reporting entity correct the inaccurate identification information by submitting a Correction Report.

Incorrect Address

The NPDB notifies the subject of a report, at the address provided by the reporting entity, that the report has been submitted. If the subject of a report receives a report with an incorrect address, the subject of a report may update the home or work address, or both, in records maintained by the NPDB. However, this update does not change the subject of a report's address as reflected in the actual NPDB report. Future correspondence from the NPDB will be sent to the most current address of record the NPDB has. Only the entity that originally submitted the report can modify or correct information provided in the report. The subject of a report should contact the entity identified in Section A of the report and request that it make the address correction.

Subjects of reports may update their addresses using the Report Response Service on the NPDB website.