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How may we help you?

Locked out of your user account?

Visit Account Help to reset your password or contact your Data Bank administrator.

Go to Account Help

Have other questions about NPDB?

Visit the Help Center to find answers to your questions about the NPDB.

Contact Us

Hours of operation for the NPDB Customer Service Center

Monday - Thursday

8:30 a.m. - 6:00 p.m.


8:30 a.m. - 5:30 p.m.

Closed on weekends and Federal holidays. Hours of operation are in Eastern Time.

Call Us Email Us

Note: Do not include Personally Identifiable Information (PII) in any email or email attachment to the NPDB. We require users to securely upload documents after logging in with their NPDB credentials. If you do not have the option to upload documents, please call us. Additionally, do not send any Protected Health Information (PHI). PHI is not required for NPDB reporting, querying, or the dispute process.

Mailing Addresses

Almost all documents can be submitted to the NPDB through a secure, electronic submission. For faster processing, please call us before mailing any documents such as dispute materials so we may assist you with this process.

Preferred for standard delivery (e.g. USPS)

P.O. Box 10832
Chantilly, VA 20153-0832

For alternate delivery services (e.g. UPS, FEDEX, etc)

4094 Majestic Lane, PMB-332
Fairfax, VA 22033