Q&A: Fees
What should an administrator do if the eligible entity's credit card payment was rejected?
The NPDB does not authorize or deny credit card payments; the NPDB submits the payment information to the entity's financial institution for authorization. Before contacting the NPDB, the administrator should contact the entity's financial institution to determine the reason for the rejection. If the administrator still has questions, he or she may contact the NPDB Customer Service Center.