Q&A: Fees
A hospital's administrator charged queries to the hospital's credit card and now can't figure out the bill from the credit card company. Does the NPDB reconcile credit card mistakes?
The NPDB cannot reconcile a credit card billing statement. Reconciliation of billing statements must be done through the entity's financial institution. However, if the hospital's administrator has questions or believes that the entity was charged incorrectly by the NPDB, the administrator should contact the Customer Service Center as soon as possible for assistance. The administrator will receive information about putting information in writing. Questions or disputes must be received no later than 60 days from the date the query was submitted.