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Overview Submitting Reports to the NPDB Reporting Medical Malpractice Payments Reporting Adverse Clinical Privileges Actions Reporting Adverse Professional Society Membership Actions Reporting State Licensure and Certification Actions Reporting Federal Licensure and Certification Actions Reporting Peer Review Organization Negative Actions or Findings Reporting Private Accreditation Organization Negative Actions or Findings Reporting Exclusions from Participation in Federal or State Health Care Programs Reporting Federal or State Health Care-Related Criminal Convictions Reporting Health Care-Related Civil Judgments Reporting Other Adjudicated Actions or Decisions

Credits and Debits

The NPDB will issue credits when:

  • A fee is incorrectly assessed, or
  • The NPDB is responsible for a data processing error

The NPDB issues debits when:

  • A credit is mistakenly applied to an account, or
  • An original charge is not paid

Requests for credits should be made within 60 days of the query submission. An eligible entity that suspects that a bill is incorrect, or that needs more information about a transaction, should contact the NPDB Customer Service Center as soon as possible but no later than 60 days after the query submission on which the error or problem appeared. All of the following information must be provided:

  • Your name
  • A description of the error and explanation of why you believe there is an error
  • The dollar amount of the suspected error
  • Your entity's and/or authorized agent's Data Bank Identification Number (DBID)
  • The DCN
  • Your telephone number
  • Your signature for NPDB records
  • A copy of your bill
  • Your fax number

Do you have a question about the NPDB Guidebook that you'd like answered?