Personal Account

General

How do I complete my personal account profile?

How do I update my personal account information?

How do I manage my personal account subscription?

How do I manage notification settings in my personal account?

How do I deactivate my personal account?

How do I view the order history in my personal account?

How do I know if the NPDB has reports about me?

Why is the NPDB requiring Identity Verification?

What if I don't have a Social Security Number to verify my identity with ID.me?

I received an error message on ID.me. What does it mean?

Billing

How much does a personal account cost?

How do I get a Self-Query and subscription receipt?

How do I purchase a subscription?

How do I update the preferred payment method in my personal account?

Sign In

What is multi-factor authentication, or MFA?

What do I do if I have a duplicate ID.me account?

What is my password?

What is ID.me?

What is 60-day reactivation?

How do I contact ID.me support for questions regarding my ID.me account?

Subscription/Renewal

What is a subscription?

What is automatic renewal?

How do I renew my subscription in my personal account?

How do I update my automatic renewal preference?

How do I cancel my subscription?