How to use ID.me for the NPDB

ID.me Sign In

The NPDB has partnered with ID.me to comply with the federal government's security requirements issued by the National Institute of Standards and Technology (NIST) Exit Image. The NPDB requires multi-factor authentication (MFA) and Identity Verification for all user accounts.

Visit these support resources for help with your ID.me account.

• Create your ID.me wallet if you do not have one Exit Image
• What to do if you have multiple ID.me Wallets Exit Image
• ID.me MFA recovery steps if you lost access or can't sign in Exit Image

Multi-factor authentication (MFA)

Multi-factor authentication, or MFA, is an authentication method that requires the user to provide two or more verification factors to gain access to a resource such as an application, online account, or a VPN. MFA requires something you know, like a password, and something you have, like a mobile phone, for authentication.

• Multi-factor authentication (MFA) options for ID.me Exit Image
• ID.me MFA recovery steps if you lost access or can't sign in Exit Image
• Set up text message or phone call MFA on your ID.me Wallet Exit Image

Identity Verification

If your ID.me account is not identity verified, choose an option to verify your identity. The fastest option is "Self-Service", which can be completed in only a few minutes.

• Verify your identity with ID.me Self-Service Exit Image
• Documents you need to verify your identity with ID.me Exit Image
• Contact ID.me Support Exit Image

Once identity verified, select Allow to allow ID.me to share your information with the NPDB. You are then returned to NPDB.

For additional instructions on how to sign in with ID.me, create a new account, and verify your identity, visit Health and Human Services Department and ID.me Exit Image.