Accounts & Sign In

FAQs

How do I recover my Data Bank ID (DBID)?

I am locked out of my account; how can I get back in?

How do I change my name on my user account?

What is a Data Bank ID, or DBID?

60-Day Reactivation

What is 60-day reactivation?

How do I reactivate my account after 60 days?

How will I know if my account needs to be reactivated?

How does reactivation affect my ID.me account or PIV card access?

MFA & ID Verification

Why is the NPDB requiring Identity Verification?

What do I do if I have a duplicate ID.me account?

I've already verified my identity with ID.me, why is NPDB prompting me to verify again?

What is multi-factor authentication, or MFA?

I have more than one NPDB user account. How do I link them so I can sign in to one account with multi-factor authentication, or MFA?

How do I use multi-factor authentication, or MFA, to sign in to the NPDB?

When signing in to my NPDB account, I receive a "Can't be reached" or "xms.hhs.gov took too long to respond" timeout error. How do I stop this from happening?

Step-by-Step Instructions

Become the New Administrator

Maintain User Accounts and Passwords

Create and Maintain a Subject Database

Activate Continuous Query

Update Profile Information

Create and Manage a QRXS Password

Resources

Account Administration

Administrator Tools

User Tools

Notification Preferences

Subject Database

Identity Verification Help

Multi-Factor Authentication Help

How to Complete Identity Verification (video - 2:54)

How to Use Multi-Factor Authentication (video - 3:10)