When signing in to my NPDB account, I receive a "Can't be reached" or "xms.hhs.gov took too long to respond" timeout error. How do I stop this from happening?

If you receive a timeout error, refresh the page to try your request again. If you experience this error repeatedly, contact XMS for assistance.

Other Questions You May Find Helpful

• Why is the NPDB requiring Identity Verification?
• I've already verified my identity with ID.me, why is NPDB prompting me to verify again?
• I am locked out of my account; how can I get back in?

Related Resources

• Identity Verification Help
• How to Update Profile Information
• How to Manage User Ids and Passwords