When signing in to my NPDB account, I receive a "Can't be reached" or "xms.hhs.gov took too long to respond" timeout error. How do I stop this from happening?
If you receive a timeout error, refresh the page to try your request again. If you experience this error repeatedly, contact XMS for assistance.
Other Questions You May Find Helpful
- Why is the NPDB requiring Identity Verification?
- I've already verified my identity with ID.me, why is NPDB prompting me to verify again?
- I am locked out of my account; how can I get back in?