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How to Identity Proof with an NPDB Administrator

NPDB users must have their identities "proofed" or "authenticated" as part of their organization's registration. Your administrator must create and maintain all of their organization's user accounts. Once your administrator creates your user account, you will receive an email with instructions to complete your registration. When you receive this email, you should complete the registration or re-registration process as soon as possible to ensure that your access to the NPDB system remains uninterrupted.

NPDB users must use multi-factor authentication, or MFA, to access their NPDB account. Those using ID.me as their MFA service can choose to enhance their account security by completing identity verification. For more information visit our Identity Verification Help page.

Identity Proofing with your Administrator

As part of identity proofing, you must present documented proof of your identity to your administrator. The administrator must then review it before granting full access to your account.

Note: All NPDB administrators must first complete online Administrator Training in order to create and identity proof NPDB user accounts.

To complete identity proofing with your administrator, complete the steps shown below.

  1. Select the link in the email directing you to complete your registration.
  2. Read and acknowledge the online Certification and Subscriber Agreement sections, and then select Continue.
  3. Follow the instructions to complete your user information, and then select Continue.
  4. On the Print Registration page, select Verify with your Data Bank administrator if you are in the same location as your administrator, or select Verify with Notary Public if your administrator is not available to verify your identity in person.
  5. Print your Registration document, and then select Continue.
  6. Take your Registration document and an acceptable photo ID to your administrator or a Notary Public, who will verify your identity. The registration instructions provide details about acceptable identity documents. If you are identity proofed by a Notary Public, mail your notarized Registration document to your administrator.
  7. Your administrator will verify your employment, then sign in to the NPDB to approve your account. New users will receive an email when their registration is approved by their administrator.

Note: The administrator should retain the documents for possible review by the NPDB.