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I ordered a paper Self-Query response, how do I change the address it will be mailed to?

If you previously ordered a paper copy, you must wait eight calendar days from your Self-Query processing date to change your address. The NPDB will not mail your Self-Query response to a third party, such as a state licensing board. Mailed paper copies can only be sent to a U.S. address, including P.O. Boxes, U.S. territories, and military addresses.

To order a replacement paper copy and change the address:

  1. Select Your Orders in your personal account.
  2. On Your Orders page, select the View Your Order History button.
  3. On the Order History page, select the Order ID link for the mailed paper copy.
  4. On the Order Details page, select Order a replacement.
  5. Select the Change the delivery address radio button and enter the updated home or work address. Select the reason for replacement.
  6. Review your order to ensure it is correct and complete.
  7. Select Submit to mail the order to the new address.

Paper copies are sent by U.S. Certified First-Class Mail. A signature is required upon delivery. Allow 10 business days for delivery. Do not open the envelope before giving it to your licensing or certifying official.

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